Refund Policy

This Refund Policy explains when Codelink International Pvt Ltd("Codelink International") offers refunds for payments made for our services and our SaaS product, LinkFlow AI. It applies to payments made through any of our payment partners, including Dialog Genie / Genie Business.

Our other product, Ticketsmoon (ticketsmoon.com), sells event tickets on behalf of individual event organizers and has its own refund policy published on that site — see section 4 below.

1. Custom software & consulting projects

• Project work is billed as a deposit (or first milestone) followed by further milestone or monthly payments, as agreed in your proposal or Statement of Work ("SOW").
• The initial deposit or first milestone payment is non-refundable once work has started, as it covers planning, resourcing, and work already carried out.
• If a project is cancelled before a later milestone's work has begun, any amount already paid for that specific, undelivered milestone will be refunded.
• Amounts already paid for work that has been delivered and accepted are not refundable.

2. LinkFlow AI subscriptions

• LinkFlow AI is billed monthly in advance.
• You can cancel your subscription at any time to stop future billing. Cancelling does not refund the period you have already been charged for — you keep access until the end of that period.
• We do not offer partial refunds for unused time within a billing period.
• If you believe you were charged in error (e.g. a duplicate charge or a billing mistake), contact us within 30 days and we will investigate and correct it.

3. How refunds are paid

Approved refunds are returned to the original payment method used, through the same payment partner that processed the original charge (for example, Dialog Genie). Refunds are typically reflected on your statement within 14 business days of approval, though your bank or card issuer may take longer to display it.

4. Ticketsmoon (event tickets)

Ticketsmoon sells tickets on behalf of independent event organizers. Refund eligibility for event tickets depends on the event and organizer, and is governed by Ticketsmoon's own refund policy, published at ticketsmoon.com. Codelink International is not the seller of record for individual event tickets.

5. How to request a refund

Email hello@codelinkinternational.com with your invoice number or the card/account used to pay, and the reason for your request. We aim to respond within 3 business days.

6. Related policies

This Refund Policy should be read together with our Terms of Service and Privacy Policy.